Apr 23, 2014 

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 To install PC Matic on an additional computer
 To install PC Matic on an additional computer (or re install the program on an existing computer), download and install the program from our customer service page by clicking the link below:
 How to use PC Matic
 If you haven't done so already, download a copy of the PC Matic program from here: http://www.pcpitstop.com/store/service.aspUse the 'open' or 'run' button to download an
 No Internet connection after running PC Matic
 Rolling back the Network driver should restore Internet access. To roll back a driver right-click on the My Computer icon, select properties, then click the 'hardware' tab followed by the 'Device Manager' button. Find the name of the hardware device (Netw
 PC Matic 'Fix All' button does not respond
 The only time that the PC Matic 'Fix All' button is active will be immediately at the end of a completed scan. If you are accessing scan results through the history link, the 'Fix All' button does not work from there.If you have just completed
 How to reinstall Driver Alert
 To reinistall Driver Alert, you only need to install the software and then login using the same e-mail address and password as when the account was first created.You can download the latest version of Driver Alert at anytime from our customer
 PC Matic and OverDrive driver recommendations
 If you are experiencing an issue with OverDrive recommending drivers that PC Matic is not updating, the situation is temporary and should be resolved in the near future. The reason this has happened is that OverDrive will recommend all drivers that are av
 PC Matic scan hangs at 'scanning high security threats'
 If you are running the CA Internet Security Suite please try uninstalling that product and see if PC Matic will then complete the scan. If that resolves the problem, then reinstall the CA ISS and be sure to select 'Always Allow' for any requests from the
 DiskMD scheduler
 To set the DiskMD scheduler:1) Click the 'Schedule' button2) Use the dropdown arrows to select the drive, frequency, and time.3) Click the 'Set Schedule' button and complete the task4) Click 'OK'
 Computer reboots.
 If you are using AVG security software, try configuring it to allow Optimize to execute and have Internet access.If you are not using AVG, please try this:Go to My Computer>C:\>Program Files>PC Pitstop>Optimize2>Supp
 OverDrive 3D test fails
 Try skipping the 3D Test from the debug page to see if the test will complete: http://www.pcpitstop.com/betapit/Debug.asp
 Licensing Exterminate 2.0
 Exterminate 2.0 license keys are single-use entities and are automatically registered at the end of the transaction. They can not be used a second time.When you start the Exterminate 2.0 program, make sure that you are logged in. You need to u
 Exterminate2 "Scan failed"
 When that message is seen it is an indication that the definitions may have gotten corrupted. Please try these steps:1) On the first scanning screen, remove the checkmark from in front of "Update Only" and see if the program will do
 How to upgrade to Exterminate 2.0
 If you have not previously created an account with PC Pitstop for OverDrive or Driver Alert, please follow these steps to upgrade to Exterminate 2.0:1) Download and install Exterminate 2.0 from our customer service page by clicking the link b
 Driver Alert - error code 740
 Error code 740 indicates that Driver Alert is not being run or was not installed with administrator permissions. Make sure that you are both installing and running Driver Alert from an administrator account. You can right-click on both the installer and/o
 How to register Optimize 3.0 if you do not have an existing PC Pitstop account
 To activate Optimize 3.0, run the unlicensed scan, then use the 'Next' button to click through the results screens. At the Optimization Report screen, click the 'Register' button and enter your license key, email address, and create a password.
 Required to login to Optimize 3.0 every time the program is used.
 You should not be needing to login every time unless the login cookie is being blocked or is being removed by another program, or you are clicking on the logout button to close the program.To verify that the login cookie is being allowed by In
 Changing your password or email address
 If you need a password lookup, you can do that from the PC Matic login screen or from here: http://www.pcpitstop.com/pcpitstop/email_my_password.asp?You ca
 Whitelisting a service in PC Matic
  First roll back the PC Matic changes to make sure that the service in question is working, then run a new PC Matic scan. To roll back the changes you can open PC Matic and click on Options>Restore then select a change to roll back. At the en
 Restore points gone after using PC Matic
 The problem is with the way Windows manages and creates restore points. It is not PC Matic that is deleting the restore points. Restore points use the Shadow Copy service to make snapshots of the disk. PC Matic does not change files (it only defragments o
 How do I access my PC Pitstop customer account?
 To access your PC Pitstop customer account,  visit our home page at http://www.pcpitstop.com/ and put the mouse cursor on the "Support" button at the top of the screen, then click on "
 WeatherBug is removed in the PC Matic malware scan
 To exclude WeatherBug from the malware scan, first reinstall the program, then follow these steps to add WeatherBug to the malware White List:1) Open PC Matic2) Click on the Options gear, then click on Scan Options3) Veri
 What is PC Matic Real Time?
 What is PC Matic RT?PC Matic real-time protection is running constantly on a computer, once installed. It looks and warns about any file that the user tries to run, that looks to be malware. In fact, once installed, this software is keeping tr
 What is PC Matic Download Nitro?
 Nitro is a browser Add On that increases the speed of downloads like photos, attachments, and other files.Nitro is a simple to use application that can improve download speeds by as much as 200%. Download music in a fraction of the
 How to uninstall/reinstall PC Matic's Real Time (RT) add-on
 1) Go to Start>Programs>PC Pitstop>PC Matic and click on 'uninstall PC MaticRT'.2) Go to Start>Control Panel>Folder Options>View and under "Hidden files and folders" move the dot to "Show hidden files, folders, a
 Info Center Error
 The PC Pitstop Info Center is a new function. If you are using Windows XP please check that all updates are installed by visiting Windows Updates. If this does not correct the problem please install .NET 2.0 or use msconfig to remove the startup "PCP
 Is PC Matic an antivirus?
 PC Matic not only includes a scan, detect, and remove function for malware, it also includes PC Matic RT and SuperShield.There are more details about SuperShield here:
 Active Malware Protection requires NT 5.0 or later
 The issue can be resolved by installing SuperShield by using the download link below:http://www.pcpitstop.com/utilities/pcmaticss18-setup.exe
 Can't open attachments with Nitro
 When trying to download an email attachment please try clicking on "cancel" when the Download Nitro window opens and see if that then allows the attachments to download and open using the native Windows download manager. This is a wo
 How to add a PC Matic renewal license key
 Open PC Matic and login, then at the top, click on (Edit). Once the Update Account Profile screen opens, click on "Have a new license key?", enter the key, and click on the red "Renew License" button.
 Unable to update PC Pitstop user account
 What should happen when you click on an update link is a window should open on the screen asking for your password again. Please check that there are no popup blockers installed on the computer that could be blocking the opening of the password window. Th
 PC Matic scan takes a long time
 Open PC Matic and click on Options>Scan Options and check that the Type of Malware Scan is set to Quick and not Full. Full will scan every file on the computer and can literally take hours. Quick will find 97% of all malware that could be hiding on the
 MSVCR100.dll is missing
 Please download and install the .NET framework file from link below and see if that helps..NET framework 4.0 Full (Standalone installer) - http://www.microsof
 Does PC Matic have a spam filter?
 PC Matic does not include a spam filter. The FAQ's here will give you details on what PC Matic does: http://www.pcpitstop.com/faq/pcmatic.aspIt is relaltively easy to stop
 Browser displays "Object Error" message
 Open Internet Explorer and click on Tools>Manage Add-Ons, use the drop down to change the status to All Add-Ons, then find and disable the add-on called Privacy Safeguard BHO.  Then click on Safety>Delete Browsing History and clear the browser ca
 Adding PC Matic to another computer
 To reinstall PC Matic or install the program on an additional computer, download and install the program from our customer service page by clicking the link below: http://
 SBTE, Vipre, Spurs DLL's are missing message
 If you are getting these messages, please run the Active X control removal tool from the link below: http://files.pcpitstop.com/support/Remove-All.cmd
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